Android Enterprise Personally owned devices with a work profile (BYOD)ĭevices enrolled in any of the three Android Enterprise Corporate Owned enrollment schemes are not supported for remote assistance via TeamViewer.Platforms that support the Intune-TeamViewer Remote Assistance feature: If using Intune RBAC roles for the admin account, then it must have the following roles assigned:.Intune license must be assigned to the Intune admin account used for configuring the TeamViewer connector.If you have a T eamViewer Corporate License and want to have the remote assistance feature enabled for mobile devices (Android/iOS) as well, you require to have the Add-on plan Mobile Device Support. Valid TeamViewer account with Corporate or Tensor license.End-user needs to join the initiated remote session.Intune-TeamViewer Remote Assistance User Experience.Monitor TeamViewer Host deployment with Intune.Create and Deploy TeamViewer Host MSI from Intune.Prepare TeamViewer Host to be deployed to managed endpoints.Enable Intune-TeamViewer Connector in MEM Admin Center.Install the TeamViewer full client on Admin workstations.Platforms that support the Intune-TeamViewer Remote Assistance feature:.Reboot the Host computer after the installation. Completely uninstall Host and then re-install it.If adding Host to antivirus software exceptions didn't help, proceed to step 5. Please, refer to this article for more information.
Add the Host installation path to your antivirus software exceptions list.If the processes are running but the icon is still not visible, proceed to Step 4. Go to the Windows Start menu, navigate to All programs➝ Remote Utilities - Host and select Start Host.
If they are not running, proceed to step 3. Make sure that the rfusclient.exe and rutserv.exe processes are running.
0 kommentar(er)
